Hotel mystery shopping in Bali.
One programme across every outlet in your property. Anonymous guests score your restaurants, bars and guest touchpoints, and one monthly report rolls it all up for the general manager.
What you get
- A programme scoped to your property: the outlets, the touchpoints and the guest journey you want measured.
- Anonymous, unannounced visits scored against one consistent rubric, so every outlet is compared fairly.
- One monthly report for the general manager, with a page per outlet for each head of department.
- Recurring weak points turned into practical staff training sessions, so the scores actually move.
- Optional music curation for restaurants, bars and public spaces.
Why hotels use it
Guest reviews tell you what went wrong after the guest has gone. A mystery shopping programme shows you the experience while you can still change it, with names, moments and specific fixes rather than a star rating.
How it works
Scope
We walk the property with you and agree what is measured in each outlet.
Visit
Shoppers experience each outlet exactly as a paying guest would.
Report
One rolled up report each month, plus an outlet view for every head of department.
Improve
We track the same criteria month after month and turn repeat gaps into training.
Questions owners ask
Can you cover several outlets in one hotel?
Yes. That is what the hotel programme is built for. Each outlet is scored on the same rubric and the general manager gets one combined report.
Do you replace our brand standards audit?
No. We measure the guest experience as a guest feels it, which sits alongside any brand or operational audit you already run.
How is the programme priced?
It is quoted per property based on the outlets and the visit frequency. Message us on WhatsApp for a proposal.
Is the shopper identity kept private?
Always. Shoppers are never named to the hotel or its staff.
Tell us about your venue.
A few lines on WhatsApp is enough. We reply the same day.